This time, I came to Nan'an District, Chongqing to hold an industry conference. My colleagues strongly recommended WeiSelect ChongQing Hongsheng Hotel, saying that the service here is renowned for being meticulous and thoughtful. After staying for three whole days, I was completely surrounded by fans - it didn't have overly dazzling internet celebrity decorations, but it put every service detail into practice, even a few picky business partners in the same industry couldn't help but like it repeatedly.
Just as I got off the four kilometer station of Light Rail Line 3 and was walking towards the hotel with my suitcase, the doorman greeted me from a distance and took over my large luggage, helping me carry it all the way to the lobby. When checking in, the front desk lady acted quickly. After checking the information, she specifically reminded me that I had taken the high-speed train for a long time the day before and had already set the air conditioning in my room to the appropriate temperature. She also handed me a cup of warm local eagle tea and said that the weather in the mountain city was hot, so please moisten your throat before going upstairs.
On the second day of my stay, I suddenly had gastrointestinal discomfort. I tried to call the front desk for help at more than 10pm. I thought that I could only get ordinary gastrointestinal drugs late at night. Unexpectedly, within five minutes, the staff sent me warm millet porridge, gastrointestinal drugs, and a small plate of light dishes. Before I left, they specifically told me to have a good rest and call at any time if I felt uncomfortable. The next morning, the cleaning lady came to clean the room and saw the medicine I had placed on the table. She asked me softly if my health had improved and even left me a cup of hot diluted salt water on the bedside table. There was no deliberate politeness, but it warmed my heart and made me feel sweet.
One of my colleagues was severely allergic to mangoes and casually mentioned it during check-in. Unexpectedly, in the welcome fruits of the following days, all mangoes were replaced with other fresh fruits that he loved to eat. Even the self-service restaurant staff would proactively remind him which dishes did not contain mango ingredients when they saw him coming over. This kind of care is not something that standardized service can achieve. During the meeting, we needed to print dozens of additional documents at the last minute. The staff at the business center worked overtime to help us with layout and printing. In less than half an hour, they sorted and bound them neatly, and even the edges and corners were not a bit rough.
On the day I left the hotel, I rushed to catch the morning high-speed train. As soon as I came downstairs, I saw that the doorman had already helped me put my luggage on the train. The front desk even specially stuffed me with two hot local buns and a bottle of mineral water, saying that I should rest my stomach on the way to catch the train and not rush on empty stomach. The car drove far away, and when I turned around, I could still see the staff standing at the door waving and greeting.
Having stayed in hotels in so many cities, it's rare to come across a place where the service is so attentive. WeiSelect ChongQing Hongsheng Hotel does not use exaggerated marketing to package itself, but takes every little detail of every guest to heart, even the most delicate needs can receive appropriate responses. If I come to Chongqing again next time, I will definitely choose here without hesitation.Show more